Frequently Asked Questions

  • Entertainment

  • How do I purchase tickets?

    Tickets can be purchased online through Eventbrite or at the venue. Please note that there is limited space in the venue, so your best bet is to purchase tickets online beforehand.

  • How do I receive my tickets?

    If you purchase your tickets online, you will receive a ticket from EventBrite that can either be printed or pulled up on your phone.

    If you purchase tickets at the door, you will receive a hand stamp to get in.

  • Do you have reserved seats?

    Seat reservation is event dependent.

  • Are there additional fees?

    A service fee may be added by EventBrite. Once you’ve purchased your ticket there are no additional fees or drink minimums.

  • What is your photo policy?

    Our typical photo policy is point-and-shoot and non-professional cameras (no detachable lens or SLR-type digital) only. Usually no pro rigs or audio/video devices are allowed. However, there are some instances where the band may request an altered policy. In this case, the policy will be announced at the show and we request that you respect it.

  • Is there seating at events?

    Seating is event dependent. Comedy shows will have seating, concerts may have seating in the 21+ area. And there is also limited chairs and tables in our overflow area in the event center. These are on a first come, first served basis.

  • I require ADA seating. Is this available?

    Our building is ADA compliant and we will be happy to accommodate you. Please either contact us in advance or let us know upon arrival.

  • What is the refund policy?

    All tickets are non-refundable with the exception of event cancellations. If your event has been cancelled, please visit the event page on EventBrite to process your refund. More information on EventBrite refunds can be found here.

  • What’s your ID policy?

    We ID everyone. You must have valid ID to enter. Security Team will be checking IDs at all doors for events.

  • Is there a food or beverage minimum?

    No.

  • What time do doors open?

    Event Center Doors for shows are 1.5hours prior to show. Aurora Borealis Restaurant is open from 6am-11pm, so guests are welcome to dine upstairs. In some cases, the Event Center will be open earlier, for guests to watch sports, have a drink, and order off the bar menu. 1.5hours prior to the show they will be asked to pay the $10 cover to stay and watch, go upstairs and dine, or leave.

  • What forms of payment do you accept?

    We accept all major credit cards and cash.

  • When do tickets go on sale?

    Tickets generally go on sale as soon as the event is confirmed and posted on our website! The best way to make sure you get tickets is to frequently check our calendar or follow us on social media to stay-up-to date on upcoming events.

  • What can’t I bring into the venue?

    • No outside food or beverage.
    • No weapons.
    • No bags bigger than a standard backpack.
    • Marijuana consumption is not allowed on premises

  • For Guests

  • Where are you located?

    We are located at 16708 Aurora Avenue North, Seattle, WA 98133.

  • Where can I park?

    We have over 150 free parking spaces in the lot surrounding our building.

  • Do you take reservations?

    Yes, please visit our reservations page to book online or call us at 206-629-5744.

  • Can you accommodate large parties?

    Yes! We have a max capacity of over 400 and can accommodate large parties. Please give us a call at 206-629-5744. If you’re interested in hosting an event at Borealis. We offer a variety of rooms as well as various food and beverage options.

  • For Performers

  • Why should I play at Aurora Borealis?

    We have an awesome venue with top of the line audio and video equipment, a green room, and excellent stage. Our bar area can accommodate over 300 guests, but also has a smaller front stage area allowing us to have large crowds or intimate performances.

  • How do I book a gig?

    Fill out the form here and our Event Coordinator will get in touch with you soon!

  • Can I bring my own sound equipment?

    You could…but it almost certainly won’t be necessary! We have top of the line equipment ready for you so you can plug in and get on with the show! We spared no expense on our sound system for our talent or our guests. We have one of the best PA/Sound Systems in the PNW.

  • What equipment is available?

    Please see all of our facilities specs here.

  • When should I arrive for a gig?

    Setup shouldn’t be difficult, but please give yourself ample time to get ready. If you end up with extra time, we have a green room where you can hangout and finish any last minute prep.

  • Is there a green room?

    Yes!

  • How long should my set be?

    It depends! Usually we recommend your set be as long as it should be. That said, if we’re booking multiple acts per night, we may request that you tailor your set to fit the time frame we provide.

  • Do I get a guestlist?

    Yes! Each band member can bring one guest with free entry. Other guests must purchase tickets online or pay at the door.

  • Loading/Arrival

    There is an easy access loading and unloading zone at our back door.

  • Compensation

    Please include your compensation request when submitting the booking form (found here)

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